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How can I connect my WebEx account?

In Schoox you can connect your Academy, or personal profile with your WebEx account in order to create Live Session events.

Connect Webex with your Academy

You can have one Webex account being used for all Live Sessions of your Academy.

To turn on the integration for your Academy, simply navigate to your Academy Settings, by selecting the Admin tab from the upper navigation menu. Under Academy Settings, select Advanced Settings.  In the list that appears, click on Integration with Cisco - Webex.


Fill in the form with your Webex account details, and then Save.

* The capacity field plays an important role in the number of attendees allowed for your Live Sessions.  


After turning on the integration of your Webex account, you can continue with the creation of your Live Session events by selecting Training from the upper navigation bar, and then Events.  

Read also: How do I create an In-Class Training or Live Session Event?


Connect Webex with your personal profile

Your Live Sessions don't have to be held solely on one Webex account. 

Webex accounts can be connected with personal Schoox profiles. Thus, managers can use their own personal Webex accounts to organize Live Sessions in your Academy. 

To do so, select Me and then My Settings from the upper navigation menu. 


From the left side menu under Integrations, select Cisco - Webex.  Fill in all the necessary details, and click on Save.



What’s next?

You need to make sure you initiate the sync process with your Webex account. 

To initiate the sync process, navigate to your Admin tab, and under Live Sessions select Manage Events. Under Status, you can see whether you have synced an event or should sync an upcoming one.


The sync process is available to start at any time and up to 15 minutes after the start of the event. Simply click on the green Initiate event button and select the account that you want to use for this Live Session.

(Please note that you have the option to cancel the initiation of an event that was done in error.)

*The account that is linked to your personal profile is indicated as Personal Account, whereas the account linked to your Academy as Academy Account.


Please note that you need to have at least one registrant to start the event. 

When it’s time to start the event, select Start Event to get redirected to your Webex account where you'll need to insert the meeting id. 


Important notes:

  • Only users that have registered in Schoox with their emails can participate in Live Sessions. Users with usernames can't register in Live Sessions.
  • Webex requires a password for all training sessions. It is advisable to use a unique password for every event.
  • Live Sessions can only be one-day events.
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