We see solutions where others see problems

Help articles, set up guides, tips and resources to help you make the most of schoox
Follow

Email Notifications

1) Academy's Notifications

General:

  Recipient Purpose
Imported user summary report Academy Admin who initiated the import To inform the admin that the user import process is completed.
You got a message from [Academy] Selected recipient To inform the recipient that he has a message from the academy.
[Academy's Administrator] has added you to [Academy] Selected recipient To inform the recipient that the academy administrator has added him to the academy. The email includes a “Login Now” button.
You are now an Admin of [Academy] Selected recipient To inform the recipient that the academy administrator has made him an Admin of the academy.
You are now a Training Manager of [Academy] Selected recipient To inform the recipient that the academy administrator has made him a Training Manager of the academy.
You are now a Professional Instructor of [Academy] Selected recipient To inform the recipient that the academy administrator has made him a Professional Instructor of the academy.
New comment on a academy wall post you are involved User who replied to a post's comment To inform the recipient that a user has commented on a post that he is involved. The email includes a “Reply Now” button.
Request Assessment Selected recipient To inform the recipient that he has been requested to assess the skills of the employees. The email includes the assessment date and its due date.

 

Courses/Curricula:

  Recipient Purpose
[Employee] enrolled in a course Course creator To inform the course creator that an employee has enrolled in a course.
[Employee] reviewed your course Course creator To inform the course creator that an employee reviewed a course.
You have been awarded a certificate User who successfully completed a course/curriculum To inform the user that he has been awarded a certificate of a course/curriculum completion.
A new course has been added to your curriculum User who is assigned a curriculum To inform the user that a new course has been added to a curriculum (and who added the course).
New announcement for your course/curriculum Selected recipient To inform the recipient that there is a new announcement on a course/curriculum (the email includes the content of the announcement too).
Invitation to enroll in a course Selected recipient  To invite the recipient to enroll in a specific course.
You have been assigned a course/curriculum Selected recipient To inform the recipient that he has been assigned a course/curriculum.
You have been assigned to retake a course Selected recipient To inform the recipient that he has been assigned to retake a specific course.
Your curriculum has successfully copied Selected recipient To inform the recipient that his curriculum has successfully copied.

 

Groups:

  Recipient Purpose
You have been invited to join a group Selected recipient To invite the recipient to join a specific group.
New request to join a group Group owner To inform the Group owner that a user has requested to join the group. The email includes a link for the Group owner to accept or decline the request.
New content has been shared with your group Group members To inform the Group members that someone has shared new content with the group.
A new member joined your group Group owner To inform the Group owner that a user has joined the group.

 

On the Job Training:

  Recipient Purpose
Trainee gets email notification when he/she is ready for On the Job Training Trainee To inform the Trainee that he is ready to proceed with his required On the Job Training.
Unit Manager gets email notification when trainee is ready for On the Job Training Unit Manager To inform the Unit Manager that a Trainee is ready to proceed with the required On the Job Training.
Manager gets email notification when trainee has completed the required On the Job Training All Managers who have been given the permission "Assess OJT Performance" To inform the Manager that a specific Trainee has completed the required On the Job Training.
On the Job Training: Home Assignment All Managers who have been given the permission "Assess OJT Performance" To inform the Manager that someone has uploaded a file for the required Home Assignment task.

 

Events:

  Recipient Purpose
[Academy's Administrator] has invited you to a training event Selected recipient To inform the recipient that he is invited to attend an event. The email includes all the event details.
Your participation for a training event has been approved Event participant To inform the participant that his participation for an event has been approved. The email includes all the event details.
Details about your training event have been changed Event participant To inform the participant about any updated information associated with the event that he is attending.
User has registered to a training event Event creator To inform the event creator that a user has registered for the event.
You have been registered for a training event Selected recipient To inform the recipient that he registered in a training event. The email includes all the event details.
You have been unregistered from a training event Selected recipient To inform the recipient that he has been unregistered from an event.
Your training event has been cancelled Event participant To inform the participant that the event he is attending, has been canceled. 
Notification about a new training event offer Selected recipient To inform the recipient about a new training event offer.
Your Event registration has been received Selected recipient To inform the recipient that his event registration request has been received.
Your Event registration was not approved Selected recipient To inform the recipient that his registration for a specific event has not been approved.
User has responded to a training event invitation Event creator To inform the event creator that a user has responded regarding the event.
You are invited to tell us your opinion about an event Event Attendee To ask the attendee to take a poll/some polls about the event.
You have been awarded a Certificate for attending an event Event Attendee To inform the attendee that he has been awarded a certificate for attending a specific event.

 

2) Scheduled Notifications

  Recipient Purpose
Employee notification about course due date Employee To remind the employee about the course due date.
Manager notification about employees' course due date Course Assignor/Unit Manager/Assistant Unit Manager/Direct Head of Above To inform the manager about the employees who haven't completed a course with a due date.
Manager notification about employees' missed course due date

Course Assignor/Unit Manager/Assistant Unit Manager/Direct Head of Above

To inform the manager about the employees that failed to complete a course within it's due date.
Notification about expiring course certificate Employee/Course Assignor/Unit Manager/Assistant Unit Manager To remind about an employee's course certification that will expire soon.
Notification about expired course certificate Employee/Course Assignor/Unit Manager/Assistant Unit Manager To remind about an employee's course certification that expired.
Notification about upcoming training event Instructor Led Classroom - Employee/Instructor Led Classroom - Instructor/ Live Session - Employee/Live Session - Instructor To remind the employee or/and the instructor about an upcoming event that they are attending/instructing.

 

Read also: Editing The Email Notifications

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk