Schoox is compatible with several eLearning standards:
- SCORM 1.2
- SCORM 2004 (multiple editions)
- AICC files
- xAPI
- cmi5.
In order to publish your training, first prepare and publish your eLearning content using one of the below authoring tools:
- Adobe Captivate 2019
- Articulate Storyline 2
- Articulate Storyline 3
- Articulate Rise, and
- Articulate Storyline 360
If you are having trouble, check if you are experiencing any of the below common challenges:
- Not saving user’s progress
- Time tracking blocks
- Completion tracking blocks
- Exams score blocks
- Blank screen
- Browser compatibility
- Re-publishing corrupted file
- Unsupported file or network issues
- In this case, you will receive the error message below. Please try upload your file again, to see if this issue is related to a network delay or to the file itself. If the issue is replicated again, please contact our team (support@schoox.com) and provide the "Reference ID" number which is available in the last line of the error message.
- In this case, you will receive the error message below. Please try upload your file again, to see if this issue is related to a network delay or to the file itself. If the issue is replicated again, please contact our team (support@schoox.com) and provide the "Reference ID" number which is available in the last line of the error message.
NOTE: The compressed .zip file must not include other.zip files. Upload only the .zip file provided to you by your authoring tool.
Our Support team is available on a daily basis to investigate and/or troubleshoot any issues. To help resolve your issues, please be prepared to share the below information:
- The user(s) on which this issue occurred
- The device in which the training had been accessed
- If it is on a personal computer with a web browser, please provide the name of the web browser and its version.
- If it is on a mobile device, please clarify if the training was accessed with a mobile browser, or within the Schoox App (IOS or Android), and the version of each App (either Schoox App or mobile browser App).
- The authoring tool with which the content was published (examples above)
For all related issues, please contact support@schoox.com.