Uploading SCORM Files into a Course (and AICC, xAPI, and cmi5)

Schoox is compatible with several eLearning standards:

• SCORM 1.2
• SCORM 2004 (multiple editions)
• AICC files
• xAPI
• cmi5.

In order to publish your training, first prepare and publish your eLearning content using one of the below authoring tools: 

• Adobe Captivate 2019
• Articulate Storyline 2
• Articulate Storyline 3
• Articulate Rise, and
• Articulate Storyline 360

If you are having trouble, check if you are experiencing any of the below common challenges:

• Not saving user’s progress
• Time tracking blocks
• Completion tracking blocks
• Exams score blocks
• Blank screen
• Browser compatibility
• Re-publishing corrupted file
• Unsupported file or network issues
  • In this case, you will receive the error message below. Please try upload your file again, to see if this issue is related to a network delay or to the file itself. If the issue is replicated again, please contact our team (support@schoox.com) and provide the "Reference ID" number which is available in the last line of the error message. 
    

NOTE: The compressed .zip file must not include other.zip files. Upload only the .zip file provided to you by your authoring tool.

Our Support team is available on a daily basis to investigate and/or troubleshoot any issues. To help resolve your issues, please be prepared to share the below information:

• The user(s) on which this issue occurred
• The device in which the training had been accessed
  • If it is on a personal computer with a web browser, please provide the name of the web browser and its version.
  • If it is on a mobile device, please clarify if the training was accessed with a mobile browser, or within the Schoox App (IOS or Android), and the version of each App (either Schoox App or mobile browser App).
• The authoring tool with which the content was published (examples above)

For all related issues, please contact support@schoox.com.