Enabling Password Recovery Questions

You can give your users the option to set up Recovery Questions that will help them log in if they forget their password.

In Academy Settings,under Member Settings> Password Recovery Questions, turn the toggle to Yes.


This setting allows users that don't have an email address set, to recover their password through security questions set up upon their first login. If you want to also make this option available for users who have an email tied to their account, make sure to turn the Allow users to recover their password also via email toggle to Yes.

If multiple accounts share the same email address then the password recovery will display an error. By providing one email address that is shared across multiple Schoox accounts, there is no way to tell which Schoox account is the correct one. Since the recovery questions are connected with Schoox accounts and not email addresses, the functionality will not work in those cases. 

So, upon initial login, the user will be asked to choose and answer 3 security questions (out of 10).


If there were users who were logged into the academy prior to enabling the password recovery questions, they will be asked to choose the three questions upon their next login.

So, if the user has forgotten their password but has answered the 3 security questions, they can click Forgot password and...

  • either select the Don't have an email address option, add their username, and click Recover.


Once the user answers the security questions they will be able to set a new password.

  • or add their Email and answer the Security questions.

Please note that each user can edit the answers to the password recovery questions by navigating to Me> My Settings> My Account> Password Recovery Questions:


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