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How to enable Password Recovery Questions for my academy?

The process is very simple! Just go to your Advanced Academy Settings and under Member Settings> Password Recovery Questions, turn the toggle to yes.

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This setting allows users that don't have an email address set, to recover their password through security questions which they have to set up upon their first login. If you want to make this option also available for users who have an email tied to their account, make sure to turn the Allow users to recover their password also via email toggle to Yes.

 

Please note: If multiple accounts share the same email address then the password recovery will display an error. By providing one email address that is shared across multiple Schoox accounts, we cannot decide which Schoox account is the correct one. Since the recovery questions are connected with Schoox accounts and not email addresses, the functionality will not work in those cases. 

 

So, once the user will try to log in for the first time, he will be asked to choose and answer 3 security questions (out of 10).

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Note: If there were users who were logged into the academy prior to enabling the password recovery questions, they will be asked to choose the three questions upon their next login!

So, if the user has forgotten his/her password but has answered the 3 security questions, he/she can click on the Forgot password and:

  • either select the Don't have an email address option, add his/her username, and hit Recover:

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Once the user answers the security questions he/she will be able to set a new password!

  • or add his/her Email and answer the Security questions!

Please note that each user can edit the answers on the password recovery questions by navigating to Me> My Settings> My Account> Password Recovery Questions:

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