Apart from the impact of training, you can use Business Impact to measure the dependency between two different KPIs. You can use this powerful tool to explore the relationship between business units or departments, and the impact this relationship has on your business outcome.
For example, there might be a strong dependency between Customer Satisfaction and Upselling. Being aware of this fact, can help you plan your company’s training by providing training to areas that need further improvement.
Select Admin from the upper navigation menu. Under Business Impact on the left - side menu, select Impact of Business Units from the left- side menu. Insert the desired KPI and all necessary data in the fields.
Contribution percentage shows how much the impact factor has contributed on the business outcome. Dependance percentage shows the level of dependency of the result on the impact factor.
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