Skip to main content
Logo
How can we help you?

New Experience

The New Experience Knowledge Base, for customers using the new design.

  • Release Notes

    Dedicated to new features and functionality

  • Learner

    Dedicated to learning

  • Social

    Dedicated to social activities and gamification

  • Team

    Dedicated to team management

  • Training

    Dedicated to training administration

  • Development

    Dedicated to talent development

  • Academy

    Dedicated to academy administration and maintenance

  • Other Modules

    Dedicated to Marketplace, Business Impact modules as well as Mobile

Release Notes

New Experience Transition

  • The New Experience FAQ

Product Release Notes

  • Product Release Notes — 2025
  • Product Release Notes — 2024
  • Product Release Notes — 2023
  • Product Release Notes — 2016-2022

Mobile Release Notes

  • Mobile Release Notes — 2025
  • Mobile Release Notes — 2024
  • Mobile Release Notes — 2023

Marketplace Release Notes

  • Marketplace Release Notes

Learner

Learner Dashboard

  • Available Information on My Credit Dashboard
  • Tracking My Compliance Training
  • Tracking My Training Progress

ePortfolio

  • Profile
  • Certificates
  • Monitoring My Academy Games

Learner Settings

  • Confirming Your Personal Email
  • Setting Up and Using Multi-Factor Authorization (MFA)
  • Connecting Your Personal Schoox Profile with Your Microsoft Teams for Business Account
  • Setting Up a Personal Webex Integration
  • Setting Up a Personal GoToTraining Integration
  • Connecting Personal Webex Account
See all 25 articles

General Learner Info

  • Helping Your Users Get Started In Your Academy
  • Resetting or Recovering Your Password
  • SCORM Best Practices
  • Downloading a Course Syllabus
  • Importing SchooX iCal to An External Calendars
  • Enrolling In a Curriculum
See all 22 articles

Social

Groups

  • Navigating the Group listings Page
  • Navigating Within a Group
  • Invite Employees to Join a Group
  • Adding Members To Groups
  • Managing Groups
  • Create Groups
See all 8 articles

The Wall

  • Utilizing The Academy Wall

Badges

  • Creating an Academy Badge
  • Awarding Badges

Games

  • Gamification, Leaderboards, and Badges - 101
  • Creating Games

Leaderboards

  • Leaderboards: Frequently Asked Questions
  • Monitoring Academy Leaderboards Point Totals
  • Managing Leaderboards
  • Utilizing Leaderboards

Team

Coaching

  • Managing Coaching Targets
  • Performing a Coaching Session
  • Creating a Coaching Session With an Individual
  • Creating a Coaching Form
  • Setting Up Coaching and Giving Permissions

Report Builder

  • Report Builder: Available Reports
  • Utilizing the Course Duration Report
  • Report Builder: Frequently Asked Questions
  • Finding Users With Unconfirmed Email Addresses?
  • Understanding How Users Are Enrolled
  • Using the Report Builder
See all 8 articles

Assignments

  • Oblige to Retake
  • Due Dates
  • Unassign Training
  • Advanced Assignments
  • Basic Assignments

My Team Dashboard

  • Employee Dashboard
  • General Reporting

Announcements

  • Managing My Announcements
  • Announcements Types
  • Sending Personal Messages
  • Sending Announcements for External Courses
  • Viewing My Personal Messages
  • Sending Announcements

Training

The Library

  • SCORM
  • Content and Usage
  • Library Layout

Credits

  • Viewing Pending Credit Requests
  • Creating Credit Rules
  • Creating Credit Types
  • Using Credits in Your Academy
  • Uploading External Certificates
  • Giving Credit for External Training
See all 7 articles

Additional Learning Functionalities

  • Equivalencies
  • Prerequisites

Training Categories

  • Adding a Starting Page to Courses
  • Navigating the Event Listing Page
  • Using Listing Pages to Associate Multiple Course/Curriculum/Content Categories
  • Promoting / Ordering Curricula In Your Academy
  • Managing Event Categories
  • Managing Training Categories
See all 7 articles

Polls

  • Copying Polls
  • Creating a Pool of Course/Curriculum Polls
  • Creating a Poll
  • Managing my Polls

Events

  • Live Sessions
  • Instructor Led Training
  • Event Registration
  • Event Management
  • Event Setup

On the Job Training

  • OJT Management
  • OJT Setup

Exams

  • Exam Questions
  • Exam Setup

Curricula - Creation and Management

  • Curricula Settings
  • Curricula Management
  • Curricula Set Up

Courses - Creation and Management

  • Course Info Page
  • Course Settings
  • Course Management
  • Course Setup
  • Course Licensing in Schoox

Development

Onboarding

  • Utilizing the Onboarding Module
  • Setting Up an Activity-Based Onboarding Plan
  • Setting Up a Time-Based Onboarding Plan
  • Monitoring The Onboarding Process
  • Setting Up an Onboarding Plan

Performance Reviews

  • Administering a Performance Reviews
  • Setting Up Performance Reviews

Goals

  • Goals 101
  • Defining Goals Management Participation
  • Creating Pillars and Areas in Academy Goals
  • Goal Types
  • Managing Goals
  • Tracking Academy's Goals
See all 10 articles

Adaptive Learning & Career Pathing

  • Viewing and Following Career Paths
  • Adjusting Career Path Settings

Metrics Management

  • Administering & Managing Assessments
  • Setting Up Metrics

Academy

Notifications

  • Editing and Managing Notifications
  • Academy Notifications
  • Development Notifications
  • Social Notifications
  • Training Notifications
  • Notifications: Frequently Asked Questions

The Homepage

  • Utilizing Your Academy Home Page
  • Utilizing the HTML Gadget on the Home Page
  • Academy Calendar Events
  • Suggested Courses
  • Labeling an Above Unit as a Brand

Academy Design

  • Look and Feel

Permissions

  • Academy Role Permissions
  • Defining Permissions per Job
  • Instructor-based Permissions
  • Giving Decentralized Category Permissions

Organizational Structure

  • Manage Members
  • Setting up The Org Structure

Academy Settings

  • User Management
  • Events & Live Sessions Integrations
  • General Academy Settings
  • Automated Rules that Affect the Creator
  • Generating a HAR File for Troubleshooting

Other Modules

Impact

  • Using The Business Impact Module
  • Using The Impact of Knowledge Fuel Dashboard
  • Measuring the Relationship Between Different Business Units
  • Monitoring the Impact of Training On My Business Growth

Marketplace

  • Schoox Marketplace
  • Academy Marketplace
  • Schoox Marketplace Versus Academy Marketplace?
  • Canceling My Subscription
  • Updating Your Billing Information

Mobile App

  • SCORM Error "MissingKeyMissing Key-Pair-ID query parameter or cookie value"
  • SCORM Offline Feature in Mobile App
  • Downloading and Accessing the Mobile App
  • Displaying a QR Code to Confirm Event Attendance (Mobile)
  • Scanning a QR Code to Confirm Event Attendance (Mobile)
  • What information can I see on the Home Page? [mobile app]
See all 45 articles

Specifications and Requirements

  • Schoox is Changing!
  • Video Guides
  • List of Supported Browsers

© Schoox Support Center