Getting Started
Getting Started with your Academy
How-to videos for Admins
- Getting Started as an Administrator
- Setting up your organizational structure
- Adding Members
- Managing Members
- Purchasing Courses
- Career Paths for Administrators
How-to videos for Managers
- Getting Started as a Manager
- Creating Courses
- Adding Content to Courses
- Create Courses from your Library Files
- Creating Exams
- Types of Exams Questions
How-to videos for Members
Settings
Academy Settings
- Additional Modules Academy Settings
- Basic Academy Labels: Description
- Basic Academy Settings
- Can I add custom attributes to my academy members?
- Can I award a Badge to the Employees of my Academy?
- Can I set Terms of Use for my Academy?
Organizational Structure
- How can I add employees and external members to join my Academy?
- Can I define if the employees are allowed to be associated with more than one (above) unit?
- Can I restrict an editable job to a specific Brand?
- External Members In Schoox
- How can I assign (Above) Units to my Academy's Members?
- How can I assign Jobs to my Academy's Members?
Personal Settings
- How can I confirm my email?
- How do I Reset or Recover My Password?
- Can I adjust all of the dates/times based on my timezone?
- Can I disable any of the email notifications I receive?
- Can I update my billing information?
- How can I apply different personal (privacy) settings per academy?
Learning Management
Courses & Curricula
- SCORM files guide
- As an employee can I create corporate courses to share knowledge with my co-workers or to train customers?
- Better Understanding the Onboarding Functionality
- Can corporate courses be visible only to employees and/or external members?
- Can I add optional courses in my curricula?
- Can I add supplemental material to a course?
Exams
- Can an admin add/edit the score of an exam?
- Can I edit my pool questions and sync the updated version to my exams?
- How can I create a Video Exam for a Course?
- How can I create an exam for a course?
- How can I create and use a question pool?
- How can I delete or unlock exam attempts for a user?
On the Job Training
- How can I use Metrics for my On the Job Trainings?
- How to manage user course progress when an On the Job Training is being added/updated?
- How can I create a Task for my On the Job Training?
- How can I edit my On the Job Training's tasks?
- How can I copy a Standalone On the Job Training to a Course?
- How can I manage my Standalone On the Job Training's Students?
Events
- How do the integrations calculate the user attendance duration?
- How can I import a SchooX iCal to my external calendars?
- How can I restore an Event I have archived?
- How can I archive an Event?
- How to Create In-Class Trainings?
- How to Initiate and Start Live Sessions?
Library
- How can I add content into my Corporate Library?
- How can I add content into my personal Library?
- How can I filter content in my Library?
- How Can I Manage My Library Categories?
- How can I navigate my Academy's Content Library?
- How to add a Starting Page for my Academy Library?
Polls
Reporting
Report Builder
- How can I find out how a user was enrolled to a course?
- How can I find the users that have an unconfirmed email address?
- How can I schedule emailed reports using the Report Builder?
- How to edit the fields in my report?
- How to use the Report Builder?
- Report Builder: Available Reports
Dashboards
- Can Ι exclude myself from my Reporting?
- How can I track my Compliance Training?
- How can I track my Onboarding progress?
- How can I track my Training progress?
- How can I track the overall progress and stats using the Employees Dashboard?
- How can I track the time that users spent for their training?
Social Collaboration
Homepage & Wall
Announcements & Messages
- How can I set an Automated Response message?
- Can I manage my sent/received Announcements?
- What types of Announcements are there?
- How to send personal messages?
- Can I send Announcements for external courses?
- Viewing My Personal Messages
Groups
- How can I navigate the Group listings page?
- How can I navigate a Group?
- How can I invite my employees to join my groups?
- How can I join a Group?
- How can I add members to a group?
- How to manage my groups?
Gamification
Additional Modules
Notifications
- Notifications: Frequently Asked Questions
- Hidden Notifications
- Can I see what changes were made in an email notification?
- Performance Reviews Notifications
- Leaderboard Notifications
- Goals Notifications
Metrics Management
- How can I archive Performance Metrics?
- How to Connect Metrics with Courses?
- How to Unassign Metrics?
- How to keep track of my Metrics Assessments / Progress?
- How to Assign Metrics?
- How can I weigh the importance of the Automated vs Manual Assessments?
Performance Reviews
- Can I reset individual performance reviews as an Admin?
- How to complete the Performance Reviews as a Co-Planner
- How can I send an announcement to my employees about their Performance Reviews?
- Can I rate the Performance Review I received?
- How can I track/manage all Performance Reviews of my Academy?
- How to complete the Performance Review for my direct reports?
Goals Management
- How can I manage the Goals I have created?
- How can I keep track of my Academy's Goals?
- How to cascade organizational goals?
- How to create an organizational goal?
- How to create an individual (team) goal?
- What type of goals can I create?
Business Impact
Mobile App
Mobile App
- What information can I see in the Home Page? [mobile app]
- Quick Login Activation [mobile app]
- How can I track my Onboarding progress? [mobile app]
- Why am I not able to access a course due to my location? [mobile app]
- Viewing My Personal Messages [mobile app]
- How to send personal messages? [mobile app]