The admins of an academy are able to edit the messages included in the automated email notifications that users receive after an action was executed.
You, as an admin, can have a preview of the notifications, you can choose the notifications that you want to activate/deactivate for your academy and last but not least, you have the option to edit almost all of them.
To do so, just click on the Edit button, as presented below:
When the admin selects to edit a email notification, a popup window open with the message included in the email. This windows consists of the tools the admin can use to modify the email title as well as the message.
1. Title of the email notification.
2. Toolbar to use. The user can select variables to insert in the message.
3. Message to edit.
4. Select whether the email will be send as plain text with no graphics.
5. Select to restore the message to the default one.
6. Save the message
7. Close the window
Adding Variables in the message
Admins can add variables in order to have the value of the variable presented in the email when delivered. To do that they need to click on the "Add Variable" option on the toolbar.
The list of available variables for the select email notification will be presented. By clicking on a variable, it will be placed in the message.
Please read also: Email Notifications: Data Dictionary For All Mapped-Fields (Variables)
Adding Cases in the message
Admins can add cases as conditions to display or not a message or variable when the case is met. To that that they need to click on the "Add Variable" option on the toolbar and scroll down to reveal the available cases.
Each case has a starting point and an ending point. So when the admin selects to add a case in the message, it creates a line like "#INVALID_EMAILS_CASE_START#" and right below it adds a new line like "#INVALID_EMAILS_CASE_END#". The admin can enter any variables or wording between this 2 lines that needs to be included in the message if the case is met.
For example, if the admin wants to have all the emails that are invalid when importing new users included in the notification then the following should be inserted:
1. Add the Case: Check for invalid emails during import
2. In the message go right below the line "#INVALID_EMAILS_CASE_START#"
3. Write the text: The following email addresses were invalid and failed to receive an email:
4. Add the Variable: @INVALID_EMAILS@ before the line "#INVALID_EMAILS_CASE_END#"
That's it. The case is now added.
Please read also: Email Notifications: Data Dictionary For All Mapped-Fields (Cases)
Adding Footer in the message
Admins can add footer at the end of a email notification. In order to do that, they need to Select the "Add Variable" option from the toolbar and scroll down to the Footer section.
Click on "Add Footer in Email". Two lines will be added. The first one will be "#FOOTER_START#" and right below the second one "#FOOTER_END#". The admin can enter any variables or wording between these two lines that needs to be included in the message as a footer.