If you or your team members notice that a course isn’t being marked as complete—even after finishing all the content—don’t worry! This usually happens for a few common reasons. Below, we’ll walk you through the most likely causes and how to fix them.
1. The Lecture Wasn’t Properly Closed
Some courses, especially those that include SCORM files, require users to click “Save and Exit” at the end.
Even if all videos and materials have been viewed, the system won’t record the completion until this button is clicked.
How to fix it:
Make sure to go through every lecture or video in the course.
When finished, click “Save and Exit” at the top right of the screen.
This action sends the completion data to the system and updates your progress to 100%.
2. The User Didn’t Achieve a Passing Score
If the course includes an exam, it may require a minimum passing score (for example, 80%) to be considered complete.
Even if the exam is taken, the course won’t be marked complete until the required score is met.
How to fix it:
Retake the exam.
Achieve the required passing score (usually shown before or during the quiz).
Once the passing score is achieved, the course will update to complete.
3. The User Isn’t Properly Enrolled
In some cases, the user may not actually be enrolled in the course, even though they have access to its content. This can prevent the system from tracking and updating their completion.
How to fix it:
Verify that the user is properly enrolled in the course.
If not, enroll them and ask them to complete the course again.
4. The SCORM Content Is Set to Open Inline
Some SCORM-based courses need to open in a separate window to reliably send their completion signal back to Schoox. If the content stays open inline on the course page, time can be logged without the course ever updating to complete.
How to fix it:
- On the course's settings, enable Open in New Window and SCORM Redirect.
- If learners complete this course from the mobile app, also enable Open in New Window (Mobile Only).
- Ask the affected learners to relaunch and finish the course again after these settings are enabled.
If you’ve followed the steps above and continue to experience any issues, please don’t hesitate to contact our support team for further assistance.