Uploading SCORM Files into a Course (and AICC, xAPI, and cmi5)

Schoox is compatible with several eLearning standards:

  • SCORM 1.2
  • SCORM 2004 (multiple editions)
  • AICC files
  • xAPI
  • cmi5.

In order to publish your training, first prepare and publish your eLearning content using one of the below authoring tools: 

If you are having trouble, check if you are experiencing any of the below common challenges:

  • Not saving user’s progress
  • Time tracking blocks
  • Completion tracking blocks
  • Exams score blocks
  • Blank screen
  • Browser compatibility
  • Re-publishing corrupted file
  • Unsupported file or network issues
    • In this case, you will receive the error message below. Please try upload your file again, to see if this issue is related to a network delay or to the file itself. If the issue is replicated again, please contact our team (support@schoox.com) and provide the "Reference ID" number which is available in the last line of the error message. 

NOTE: The compressed .zip file must not include other.zip files. Upload only the .zip file provided to you by your authoring tool.


Our Support team is available on a daily basis to investigate and/or troubleshoot any issues. To help resolve your issues, please be prepared to share the below information:

  • The user(s) on which this issue occurred
  • The device in which the training had been accessed
    • If it is on a personal computer with a web browser, please provide the name of the web browser and its version.
    • If it is on a mobile device, please clarify if the training was accessed with a mobile browser, or within the Schoox App (IOS or Android), and the version of each App (either Schoox App or mobile browser App).
  • The authoring tool with which the content was published (examples above)

For all related issues, please contact support@schoox.com.

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