You have the option to cancel your event and add a specific reason for canceling if needed.
In order to cancel your event, navigate to your Administration panel, and under Live Sessions / In-Class Training select Manage Events.
Find the event in question, click on the Manage Event option, and then select Cancel.
In the pop-up window that arises add the cancellation reason and hit Cancel event.
You will then be able to find all of the events that were cancelled along with the relevant cancellation reason simply by using the filtering options.
In case that you have canceled an offer included in an event-bundle, several recalculations will take place, based on the attendance rules that you had set during the event-bundle creation.
Notes:
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- Canceling the main event also cancels ALL associated sessions for the event.
- When an event is connected to Microsoft Teams, canceling the event in Schoox should automatically remove it from both the Schoox calendar and the Microsoft Teams calendar. If the event continues to appear on the Microsoft Teams calendar after it has been canceled, please reach out to Microsoft Support for further assistance.
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In some cases, a user may receive a Microsoft Teams notification email that includes the word "Canceled" in the subject line. While this wording may suggest that the entire event has been canceled, it is important to clarify that this is not always the case. This notification may simply be triggered by the user's unregistration or removal from the event, rather than a cancellation of the event itself. As such, the appearance of the term "Canceled" in the subject line does not necessarily indicate that the event has been canceled for all participants.