Once you've completed a course, you may want to start it over completely — for example, to refresh your knowledge or work through it again from scratch. If the course allows it, you can retake it yourself at any time, without waiting for an admin to reassign it to you.
Before You Start
Self-service retake is only available on courses whose Multiple completions are allowed setting is configured as View steps after completion, with retake option available but optional. If you don't see a Retake option on a completed course, that course may instead require a retake to view its steps, or it may not allow retaking at all — check with your Academy Admin.
Retaking a Completed Course
Find the completed course's card and select Retake:
Selecting Retake starts the course over immediately — there's no confirmation step, so make sure you want to start over before selecting it.
What Happens When You Retake
- Your progress resets to 0% and the course starts over from the beginning.
- Your prior attempt isn't lost — it's kept as a Past Completion, so your original completion history stays on record.
- If you were enrolled in any events connected to the course, retaking removes you from those enrollments, since your progress through the course has now been reset.