If a group's member list doesn't match the member count shown in a group report, this article explains why that can happen and what to expect.
Symptoms
- A group's own member list shows a deactivated user as a member for a short time after that user's account is deactivated.
- A report generated for that same group (for example, through Report Builder) shows a different, lower member count, because it reflects only currently active members.
Why This Happens
When a user is deactivated from your academy, they are automatically removed from any groups they belong to. This removal runs as a background process, so it does not happen instantly — there can be a short delay before the deactivated user disappears from the group's member list.
If the deactivated user was the group's owner, group ownership is automatically transferred to your academy's super admin before the removal completes, so the group is never left without an owner.
Because a group report reflects only members who are active at the moment the report runs, it can exclude a deactivated user slightly before that user is removed from the group's own member list — producing the temporary count difference.
What to Expect
This resolves on its own. Once the background removal process finishes, the deactivated member is no longer counted in the group's member list, and the group's member list and any report generated afterward will match.
If you want to confirm a specific user's deactivation status directly, check the Manage Members page rather than relying on a group's member list alone.