Did you forget your password? You can easily reset your password in 4 steps:
Step 1:
Follow the Forgot your password link, under the login area of the login page.
Step 2:
Add the email address you used when you signed-up with Schoox and click Recover.
You will then see the following page notifying you that you will soon receive an email with further instructions. Please check your email
If you do not see the email in your inbox, check your spam or junk email folders. Ensure that the email address entered during the recovery process is correct. Additionally, ensure your mailbox has sufficient storage to receive new emails.
Please note that if you have set up recovery questions for your account, you can change your password by answering those questions. Read more: Setting Up Password Recovery Questions
Step 3:
You will receive a confirmation email asking you to confirm that you have asked to change your password. This is necessary to prevent others from trying to change your password by using your email.
The confirmation email looks like this:
Once you click on the Reset Password button you will be redirected to a page similar to the prior page. Read through the instructions and click on the link in order to proceed with a temporary password.
Though there isn't an expiration time limit for the link, it only works once and only the most recent email will work. If the user tries to re-use the first confirmation email and button to resend a new password, they will get a message stating that the link has expired and will be sent to the recovery page to request a new recovery email.
Step 4:
Once you have confirmed the change of your password (by following the link in the first email) you will get another email that has a temporary password.
You can now use this temporary password to log in to Schoox.
To set up a permanent password, please provide your temporary password in the first field again and the desired new password in the next two fields.
Please note that your new password should meet the following requirements:
Minimum length: 8 characters
Maximum length: 64 characters
At least one uppercase character
At least one lowercase character
Not more than three identical characters in a row (e.g., aaa or 111)
Name as part of the password is not permitted
Login as password is not permitted
Password cannot match academy names
If this didn't fix your issue or if you need help with something else, here are the next best steps to take:
Your manager or team lead will likely be able to help you out
The company's HR or learning and development team can likely assist
If all else fails, there's likely a help or contact us method on your organization's website